Support

Open the app and tap Upgrade to Pro in Settings, or tap any Pro feature to be taken to the paywall. Select your preferred plan (Annual or Monthly) and tap Start Free Trial. You will not be charged until the 3-day trial period ends.

Your Apple ID or Google account will be billed at the end of the trial unless you cancel beforehand.

Go to Settings → Subscription and tap Restore Purchases. Make sure you are signed into the same Apple ID or Google account that was used for the original purchase.

If the restore fails or shows no purchases found, try signing out of your App Store account and back in, then restore again.

On iPhone/iPad: Go to your device Settings → [Your Name] → Subscriptions, find GamePlayTracker Pro, and tap Cancel Subscription.

On Android: Open the Google Play Store → Profile → Payments & Subscriptions → Subscriptions, find GamePlayTracker Pro, and tap Cancel.

You will retain Pro access until the end of the current billing period.

Try tapping Restore Purchases in Settings. This syncs your subscription status with our payment provider.

If the issue persists, close and reopen the app, ensure you have an internet connection, and try restoring again. If you're still having trouble, contact us at the address below with your order number.

Refunds for App Store purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.

For Google Play purchases, visit the Google Play Help Center or contact Google Play Support directly.

Go to Settings → Cloud Backup and connect your Dropbox account. Once connected, tap Back Up Now, or enable Auto-backup on changes to keep your collection synced automatically.

You can also export a local copy as a JSON file via Settings → Data Management → Export as JSON.

The easiest way is to use Dropbox backup: back up on your old device, install the app on the new device, connect the same Dropbox account, and tap Restore from Backup.

Alternatively, export as JSON on your old device, transfer the file to the new device, and import it via Settings → Data Management → Import Collection.

Free accounts can store up to 100 games. Upgrading to Pro removes this limit entirely.

Yes. Go to Settings → Privacy → Delete All Local Data. This permanently removes your entire game collection and app preferences from the device.

Note: anonymous analytics events previously sent to our servers are not retroactively deleted. See our Privacy Policy for details.

Your collection stays on your device — nothing is deleted. If your game count exceeds 100, you will not be able to add new games until you are back under the limit or resubscribe to Pro. All existing games remain accessible.

Tap the camera icon on the home screen (Pro feature) and point your camera at your game shelf or a photo of your games. The AI identifies game titles from the image and pre-fills them for you to confirm and add in bulk.

When adding a game, tap Search Online. Type the game name and select from the results. This pulls in the full game description, publisher, player counts, categories, mechanics, and more from the BGG database.

Some games — especially newer releases, regional editions, or very niche titles — may not be in the BGG database yet. You can always add a game manually by tapping Add Game and filling in the details yourself.